Evidence, experience and practical insight

Client results and articles written for GP partners and primary care leaders - grounded in what actually happens inside practices.

Every engagement is led personally by Shabana, not handed off to junior staff.
A CQC and compliance consultant since 2007, including independent work for national names such as Specsavers and Boots.
Policies and systems built around how your practice actually operates, not generic templates.
Confidential, independent advice with no ties to CQC scoring.

Client results

Standardising and personalising a policy library across 9 practices

The situation: Walkden & Little Hulton PCN's nine practices each held their own policy library - roughly 600+ documents per site, filed in different systems and locations, and in varying states of currency, amounting to some 5,000 documents across the PCN.
The risk: With nine different formats, filing systems and review cycles, the PCN had no consistent evidence base and no reliable way to confirm which version of a policy was actually current at any given practice.
What we did: PolicyEase established a single house style, agreed parameters for practice-level personalisation, and standardised the full policy library - updating, restructuring and personalising documents across all nine practices.
The result: 5,000+ documents standardised and personalised, 8 of 9 practices fully implemented - delivered in 6 weeks against a 12-week target.

“Amazing thank you for putting together in a great format.”

JS, Practice Manager - Manchester

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Turning policy fatigue into 92% staff engagement in three weeks

The situation: Walkden & Little Hulton PCN's nine practices were relying on policy libraries that staff were not engaging with - only around 15% of staff were reading the policies that governed their work in full.
The risk: With engagement that low across 130+ staff, the PCN had no reliable evidence that documented procedures reflected what actually happened in practice - a significant gap heading into any CQC assessment.
What we did: Sansos implemented the everythingCQC Professional Standards Passport and ran a PCN-wide staff engagement programme, led by a dedicated Quality Co-ordinator, to close the gap between having policies and staff actually reading and understanding them.
The result: Policy read rates rose from around 15% to 92%, with 8 of 9 practices - around 90% of PCN membership - fully engaged within 3 weeks, cutting the original 12-week rollout estimate by 75%.

“We've had questions about the policies, so I feel glad about that - because I feel they're clearly reading it, as they're asking us things about it.”

Practice Manager, Walkden & Little Hulton PCN

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Rebuilding a GP compliance system in two weeks

The situation: In May 2026, an independent scoping exercise at Haughton and Thornley Medical Centres - rated Outstanding since 2018 - found that governance and compliance systems had fallen behind, and the practice manager resigned the very next day.
The risk: TeamNet held over 1,000 documents but only 16 showed evidence of review, mandatory training completion among partners was as low as 12%, and the practice risked an Inadequate rating or Special Measures if inspected in that state.
What we did: With no practice manager in post, Shabana Dehlavi took on day-to-day leadership of the recovery herself. Sansos implemented the everythingCQC Quality Improvement System, replacing the document-heavy approach with an integrated framework for governance, evidence and risk.
The result: Every member of staff had a Professional Standards Passport and major risk assessments were complete within a week; by week two, evidence recording, business process documentation and governance oversight were all operational.

“Haughton Thornley Medical Centres now has a system in place to monitor, prevent, identify and rectify problems before they arise and enable it to ensure the highest standards of quality and care with financial controls are in place and staff are best prepared for the future.”

Dr Amir Hannan, Senior Partner, Haughton Thornley Medical Centres

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Insights

CQC

What GP partners should know before a CQC inspection

The questions partners should be able to answer before an inspection is announced - and why waiting until the letter arrives leaves too little time.

6 min readRead insight

Governance

Why policies do not prove compliance

A policy library shows what should happen. It does not show what staff actually do. Here is the difference, and why it matters at inspection.

5 min readRead insight

Practice management

Signs that your practice manager needs additional support

The early warning signs partners often miss - and how to raise the conversation without it feeling like a vote of no confidence.

5 min readRead insight

Operations

How operational disorder becomes regulatory risk

Small administrative gaps rarely stay small. A look at how everyday backlogs and unclear ownership turn into compliance exposure.

7 min readRead insight

Governance

What good partner oversight looks like

A practical description of the reporting, meetings and evidence that let partners see risk clearly, rather than hear about it after the fact.

6 min readRead insight

Finance

The hidden financial cost of inefficient administration

Missed income, duplicated work and avoidable overtime rarely appear on a single line of the accounts. Here is where to look.

6 min readRead insight

Workforce

What staff files reveal about organisational governance

Incomplete staff files are rarely just an HR issue. They are usually the clearest evidence of how well a practice is really governed.

5 min readRead insight

Wellbeing

What 94 sign-ups for one webinar told us about the CQC evidence gap

Wellbeing de la Vie planned a free session on what CQC inspectors ask about staff wellbeing for 40 people, and had to more than double capacity. What attendees said afterwards points to one specific, fixable gap.

4 min readRead insight

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