Standardising and personalising a policy library across 9 practices
5,000+ documents standardised and personalised, 8 of 9 practices fully implemented - delivered in 6 weeks against a 12-week target.
Read the full case studyPrimary care consultancy
Helping GP practices regain control
Practical consultancy for stronger governance, safer systems and better-managed practices.
Sansos works with GP partners and primary care leaders to identify operational risk, strengthen governance and put practical systems in place. Whether the practice is preparing for CQC, dealing with management pressure or struggling with systems that are no longer working, we provide clear, experienced and hands-on support.
When you know something is not working, but cannot see the whole picture
Many practices continue functioning while important risks build beneath the surface. The manager may be overwhelmed. Evidence may be spread across several systems. Policies may exist without being understood. Actions may be discussed but not completed. Partners may receive updates without having a reliable view of the practice’s true position.
Sansos provides the independent oversight needed to understand what is happening, what is creating risk and what needs to be addressed first.
Visible symptoms
- Staff pressure
- Missed deadlines
- Complaints
- Backlogs
- CQC anxiety
leads to
Underlying causes
- Weak accountability
- Poor systems
- Insufficient oversight
- Unclear roles
- Inconsistent governance
Where we can help
Advice grounded in the reality of running a practice
Sansos combines regulatory knowledge with direct experience of practice management, business operations, finance, HR, technology and organisational change.
We understand that a recommendation is only useful if it can be implemented in a busy practice. Our work is designed around real teams, real constraints and the day-to-day pressures of primary care.
- More than 20 years of operational and management experience
- CQC and compliance consultant since 2007, including independent work for national names such as Specsavers and Boots
- National CQC speaking, training and systems-development experience
- Hands-on delivery from assessment through to implementation
From uncertainty to practical action
01
Diagnose
We establish what is actually happening through discussion, observation, evidence review and analysis.
02
Prioritise
We distinguish immediate risk from medium and longer-term improvement work.
03
Stabilise
We address urgent gaps and introduce clearer ownership and oversight.
04
Improve
We redesign systems, support managers and implement practical changes.
05
Embed
We help ensure that the improvements continue after the consultancy ends.
Why the order matters
Moving straight to “improve” without first stabilising the urgent risks just adds more change to an already stretched team. Each stage exists to make the next one sustainable.
- We do not simply identify gaps - we help your team close them.
- Early intervention is less disruptive than crisis management.
- We stay involved until the system is embedded, not just recommended.
Practical support. Measurable improvement.
Published, named case studies from practices Shabana has worked with directly.
Turning policy fatigue into 92% staff engagement in three weeks
Policy read rates rose from around 15% to 92%, with 8 of 9 practices - around 90% of PCN membership - fully engaged within 3 weeks, cutting the original 12-week rollout estimate by 75%.
Read the full case studyRebuilding a GP compliance system in two weeks
Every member of staff had a Professional Standards Passport and major risk assessments were complete within a week; by week two, evidence recording, business process documentation and governance oversight were all operational.
Read the full case studySpecialist services within Sansos
Specialist service within Sansos
PolicyEase
Policy governance by Sansos
Practical policy personalisation, governance assurance and staff engagement for GP practices - moving away from generic document libraries towards policies that reflect how the practice actually operates.
Discover PolicyEase(opens in a new tab)Specialist service within Sansos
Wellbeing de la Vie
Workforce wellbeing by Sansos
Workforce wellbeing, staff surveys, improvement planning and evidence of how the organisation listens and responds to its workforce.
Discover Wellbeing de la Vie(opens in a new tab)Insight for better-managed practices
You do not need to wait for an inspection or crisis
Where there is concern, uncertainty or persistent operational pressure, an early independent review can prevent the problem from becoming more costly and difficult to resolve. The first conversation is confidential, practical and focused on understanding what is happening.